By making a request for goods you are offering to purchase a product(s), which we will accept to sell to you subject to the terms and conditions herein. All requests are subject to availability. Ragdale Hall is entitled to refuse any request for supply without giving reason.
Dispatch times may vary according to availability. Delivery guarantees cannot be applied in the event of service interruptions or failures caused by events beyond Ragdale Hall’s control.
In the event of any issues with the purchase of gift vouchers Ragdale Hall accepts no responsibility for any additional losses that were not caused by any breach on the part of the supplier.
Images on the website are for guidance only and may differ from the actual goods themselves.
Gift vouchers are non-refundable and cannot be exchanged for cash.
Package gift vouchers cannot be used towards a special offer or discounted package.
Change for unused voucher amounts will not be given.
Bookings using gift vouchers must be made in advance and are subject to availability.
Please book early to avoid disappointment.
Only original Ragdale Hall vouchers will be accepted as payment at Ragdale Hall.
When partial payment for a spa day or spa break is made using a voucher, we require a card number at the point of booking to secure your booking.
Vouchers are valid for twelve months from the date of issue, unless purchased for a particular promotional period.
Vouchers remain the property of Ragdale Hall until such time as full payment has been received and cleared.
Monetary vouchers can only be used in conjunction with the booking of spa breaks and spa days. If you already have one of these booked, monetary vouchers can also be used towards treatments and retail purchases.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any item purchased from Ragdale Hall, for a full refund.
Cancellations must be received over the phone or email and quoting your order reference within 14 working days of receipt.
Once cancelled, goods must be returned in their original condition and where possible, all items must be returned with proof of purchase documentation enclosed and sent to the address below.
If you fail to return the goods we will arrange collection and charge you the direct cost. All goods remain your responsibility until received at Ragdale Hall.
For your own protection we recommend you return the goods using a delivery service that insures you for their full value.
Ragdale Hall is not responsible for the cost of returning cancelled orders.
Gift Voucher Returns
Ragdale Hall Spa
Ragdale Village
Melton Mowbray
Leicestershire
LE14 3PB
Valid for 12 months from voucher start date.
